Features

The QA platform with everything you need — nothing you don’t.

From live scoring to written warnings, scorecards to PDFs, AI assistance to audit packs — every Qualicore capability in one place.

Universal Scorecard Engine

Add unlimited sections, criteria, categories and sub-categories. The engine is percentage-based, not structure-based, so it always reconciles to your pass rate and 100.

  • Unlimited scorecards per company
  • Weighted, numeric and yes/no scoring
  • Fatal-fail and autofail logic per criterion
  • Real-time edits without breaking calculations
  • Duplicate any scorecard in one click

No-Code Scorecard Builder

Build scorecards as easily as writing a post. No CSV mapping, no support tickets, no developer required.

  • Add criteria, weights and rules in seconds
  • Compliance criteria flagged separately
  • Categories, sub-categories and notes
  • Inline preview as you build
  • Versioned with full audit history

Automated Coaching & PDF Documentation

Turn every QA evaluation into real performance improvement. Failed criteria automatically open a coaching plan, supervisors complete sessions inside the platform, agents sign off, and a clean branded PDF is produced — audit-ready, every time.

  • Auto-generated coaching plans on failure
  • Supervisor workflow with action steps
  • Digital agent acknowledgment / sign-off
  • Branded PDF exports with timestamps
  • Full coaching history per agent

Smart Auto-Escalation

Five trigger algorithms detect consecutive fails, score drops, fatal-fail repeats and category-level patterns — automatically before issues compound.

  • 5 escalation algorithms built in
  • Configurable thresholds per scorecard
  • Routes to the right supervisor automatically
  • SLA tracking on every open escalation
  • Closed-loop reporting on resolutions

Audit-Ready Compliance

Every evaluation, coaching session, written warning and sign-off is timestamped, attributed and stored — aligned with POPIA, LRA, BCEA and GDPR.

  • POPIA, LRA, BCEA and GDPR alignment
  • Tamper-evident audit log on every action
  • Legally defensible written warnings
  • Client audit pack export in seconds
  • 7-year retention out of the box

Multi-Tenant by Design

Run dozens of clients on one platform. Each client gets their own scorecards, branding, users, reporting and isolation — zero data leakage between tenants.

  • Strict data separation per client
  • Client-specific branding on PDFs
  • Per-client reporting & dashboards
  • Bulk-onboard new clients in minutes
  • Role-based access across tenants

Live Dashboards & Reporting

Supervisors and admins see live KPIs the moment a call is scored — pass rate, fatal-fail count, coaching backlog and trend data, all without spreadsheets.

  • Real-time supervisor dashboard
  • Agent leaderboards with weekly cohorts
  • Trend charts with month-on-month deltas
  • Drill-down to underlying evaluations
  • CSV / PDF / scheduled email export

AI That Works Quietly in the Background

QualiCore AI enhances your QA team with coaching suggestions, evaluation feedback drafts and risk detection — fast, accurate and cost-efficient. No “magic AI” theatre.

  • AI-drafted coaching notes
  • Pattern detection across cohorts
  • Evaluation feedback summaries
  • Lead and applicant scoring
  • Always optional — humans still own the decision

Automated Billing & Invoicing

Invoices generated automatically every month from active-agent counts. No manual seat counting, no chasing finance for a quote.

  • Per-active-agent billing only
  • Volume discounts auto-applied
  • Branded invoice + receipt PDFs
  • Bank, EFT, Yoco card and Stripe support
  • Audit-grade billing statements

Onboarding in 24 Hours

Most teams are scoring on Qualicore within a working day. Free scorecard migration, no consultants, no rip-and-replace.

  • Free migration of existing scorecards
  • Bulk user import via CSV
  • Single-sign-on for Enterprise
  • In-product onboarding tour
  • Hands-on support during go-live

Feature spotlight

Automated Coaching & Audit-Ready PDF Documentation

Qualicore transforms coaching from a manual, inconsistent process into a fully automated, audit-ready workflow. The platform automatically generates coaching plans, tracks supervisor actions, and produces professionally formatted PDF documents for every coaching session — all without extra admin work.

What this feature does

  • Auto-generated coaching plans when an agent fails a critical item
  • Supervisor workflow inside the platform — no spreadsheets, no email chains
  • Digital agent acknowledgment, creating a verifiable record of corrective action
  • One-click branded PDF exports for every coaching session, plan and sign-off
  • Full coaching history with timestamps for every interaction

Perfect for

  • BPOs with strict client requirements
  • Call centres preparing for audits
  • Teams needing transparent, documented coaching
  • Operations leaders who want real accountability

Feature spotlight

Build Scorecards in Minutes — No Coding Required

Create scorecards as easily as writing a post. Add criteria, weights, scoring types, autofail rules and compliance checks with a simple, intuitive editor. Qualicore’s percentage-based scoring engine adapts to any structure — from a 5-criterion script-compliance check to a 200-line enterprise scorecard — without ever recoding the math.

What this feature does

  • Unlimited scorecards per company
  • Autofail and fatal-fail logic via simple toggles
  • Weighted, numeric and yes/no scoring side-by-side
  • Categories, sub-categories and inline notes
  • Compliance criteria flagged separately and reported on independently
  • Real-time edits with no broken formulas

Perfect for

  • BPOs juggling many client scorecards
  • Operations leaders rolling out new scripts
  • Teams migrating off Excel or another QA tool
  • Compliance teams enforcing fatal-fail rules

See it on your own scorecards.

We migrate your scorecards for free and have you scoring within 24 hours.

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Reg. 2026/110163/07 · VAT 4540295836

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© 2026 ECONX GROUP (PTY) LTD. All rights reserved. QUALICORE is subject to the Protection of Personal Information Act (POPIA No. 4 of 2013), the Labour Relations Act (LRA No. 66 of 1995), and the Basic Conditions of Employment Act (BCEA No. 75 of 1997).