Available
Quality reporting
QA, supervisors, agents, ops and admins each have a dashboard. Reports export the evaluations, coaching and disputes already stored for that company.
What it does
- Role dashboards
- PDF and spreadsheet exports of stored QA records
- Per-client reporting where the user is allowed to see that client
What it does not do
- A report cannot include calls that were never submitted.
- Exports are generated from the database. They are not a certified archive.
Who uses it
QA · Supervisor · Ops manager · Admin · Agent
Questions
Are reports branded?
Coaching and evaluation PDFs include the company context available on the record. Full white-label is an enterprise plan flag, not something this page promises for every tier.