AI scores 100% of calls against your own scorecard — with a separate compliance score — and a human signs off before anything counts. Coaching, escalations and audit-ready reports generate themselves.
POPIA + GDPR-aligned protectionSecurity and accountability built in
Outbound · Inbound · Collections · Lead Gen · Back-Office
Per seat. Per hour. Or hybrid. Scale with confidence. Stay in control.
Call review examples
How a call is reviewed
These are short fictional examples of the calls our teams handle and the checks supervisors can review afterwards.
Fictional examples for demonstration only. No real customer data.
Example call
Inbound customer support
Delivery delay resolved with empathy and clear next steps
92% review
✓Greeting and verification
✓Empathy and ownership
✓Clear recap and next steps
Supervisor noteOffer proactive delivery updates earlier in the conversation.
View transcript
Agent: Good morning, thank you for calling Northstar Home Supplies. My name is Maya. How may I help you today?
Customer: My delivery was due yesterday, but the tracking page still says it is being processed. It is for a birthday this weekend, so I am concerned.
Agent: I understand why that would be worrying, especially with a deadline coming up. I will check the order status and see what options we have.
Customer: Is there anything you can do if it does not arrive tomorrow?
Agent: Yes. We can arrange a replacement or a refund review if the delivery is missed. I have also added a priority note for the occasion date.
Customer: I appreciate that. Thanks for taking it seriously.
Agent: You are welcome. To recap, the parcel is scheduled for delivery tomorrow, and we can review replacement or refund options if needed.
Example call
Outbound lead generation
Consultative prospecting call that earns a discovery appointment
95% review
✓Permission-based opening
✓Needs discovery
✓Appointment setting
Supervisor noteConfirm the prospect’s preferred follow-up channel before closing.
View transcript
Agent: Hi Daniel, my name is Jordan from ClearPath Business Services. I will be brief. Do you have thirty seconds for me to explain why I called?
Prospect: I am between meetings, but go ahead.
Agent: We provide a trained customer-care team that answers routine questions, qualifies enquiries, and books appointments under your brand.
Prospect: That is a problem for us, especially after hours. How does the handover work?
Agent: We follow your approved script and escalation rules, capture lead details in your preferred system, and send a daily summary.
Prospect: A pilot could be useful. What would you need from us?
Agent: A short description of your customer journey, business hours, enquiry types, and success measures. I can arrange a fifteen-minute discovery call this week.
Example call
Collections and compliance
Respectful payment-arrangement discussion with safety controls
98% review
✓Privacy-safe verification
✓Affordability language
✓No card data captured
Supervisor noteMaintain the same calm pace when confirming the proposed arrangement.
View transcript
Agent: Before we continue, I need to confirm that I am speaking with the correct person. Could you confirm only the month of your birth, please?
Customer: September.
Agent: I am calling about a fictional outstanding balance of four hundred and eighty dollars. This call is to discuss options, not to pressure you. Is now an appropriate time to talk?
Customer: I cannot pay the full amount this month.
Agent: We can review an affordable arrangement based on what you can manage. I will not ask you to agree to an amount that would cause financial difficulty.
Customer: I could pay one hundred and twenty dollars on the fifteenth of each month.
Agent: Please do not share your full card number or security code during this call. I will submit the proposed arrangement for review and written confirmation will follow.
The recordings are synthetic demonstrations, not client testimonials or real customer interactions.
“EconX Group runs every BPO campaign on QualiCore — QA scoring, audit trails, and coaching across all agents.” — Philani Chade Maswanganye, Founder & CEO · ECONX GROUP
Live profiles on Product Hunt, SaaSHub, BusinessFirms, and LinkedIn — open any tile to visit the page.
10k+
Evaluations completed monthly
50+
Teams worldwide trust us
8
Compliance frameworks supported
24h
Average setup time
Platform
Everything QA teams need — nothing they don't
From AI auto-scoring and live guardrails to coaching ROI, agent-risk prediction, compliance and billing — one platform, fully integrated. Works for call centres worldwide.
AI Auto-QA
Paste a call transcript and the AI scores your entire scorecard — every criterion in its own scale, a cited rationale on every line, comments, coaching points and fatal details pre-filled. A human QA reviews and signs off; nothing is saved without them.
Live QA Scoring
Score any call in minutes with weighted criteria, fatal-fail detection, and auto-escalation. A live score thermometer and compliance indicator update as you score.
Compliance Score & Radar
A second, independent score from your compliance-linked criteria. A fatal breach voids it to 0% and escalates on stricter rules than QA. Ops get a Compliance Radar — breach rate, exposure index, worst agents — plus a one-click Excel pack.
Real-Time Live Assist
Guardrails while the call is happening: card-number (PCI) and do-not-call detection, an obligations checklist from your own scorecard, and short AI whisper nudges. The safety net works even with zero AI keys.
Smart Auto-Escalation
8 trigger algorithms — fatal fails, auto-fails, consecutive fails, score drops, category repeats, plus three stricter compliance triggers — escalate automatically with SLA deadlines before issues compound.
Coaching Plans + Coaching ROI
Failed evaluations auto-open structured coaching plans; agents sign off digitally. Then Coaching ROI proves it worked: scores before vs after every session, recovered vs stubborn development areas, effectiveness per supervisor.
Agent Risk Early Warning
A 0–100 risk score per agent from QA trajectory, fatal fails, compliance breaches, escalation load, coaching fatigue and tenure — with the drivers and the next best action, sorted worst-first.
QA Intelligence Engine
Five advanced, explainable algorithms most tools don’t have: evaluator calibration & drift, dispute-likelihood prediction, coaching-timing ROI, call-duration anomaly detection, and CSAT↔QA correlation — all from your own data, no black box.
Executive Team Performance
A live Client → Team Leader → Agent dashboard with QA, compliance, fatal errors, coaching, training and certificates. Supervisor leaderboards, composite scores, drill-down to any agent, and a branded, grouped Excel export.
Performance Certificates & Badges
Operations create recognition awards (Top Performer, Best Compliance, Zero Fatal Errors…), set the conditions, and QualiCore picks the winners automatically — issuing a navy-and-gold certificate with QR verification plus permanent profile badges and a Hall of Fame.
Built-in LMS & Trainer Hub
A full learning platform: course builder, quizzes, AI quiz generation, progress tracking, and auto-issued training certificates with QR verification — wired into coaching so weak areas trigger the right learning automatically.
Ask Your QA Data
A conversational analyst over your real numbers — pass rates, failing criteria, agent risk, coaching lift. Grounded in your data, cites the figures, and says so when the data doesn’t cover the question.
AI Scorecard Builder
Paste a QA policy or call guideline and get a ready-to-edit scorecard: sections, weighted criteria, scoring types, fatal and compliance flags. Or start from built-in FCR, CSAT and Complaints templates.
POPIA & Labour Law Compliant
Every evaluation includes a legally defensible audit trail. Written warnings, coaching acknowledgements, and LRA-compliant documentation — all built in.
Automated Billing & Invoicing
Invoices generated automatically every month based on active agents — with statements, credits, proration and autopay via Stripe or PayFast. No spreadsheets, no admin work.
Machine-Grade Reports & Exports
Branded Excel and PDF packs generated fresh on every download: monthly RCA, team RTA, dispute analytics, compliance evaluations, billing statements.
Multi-Tenant by Design
Each client company gets their own secure environment, branded scorecards, separate users, and isolated reporting — with role dashboards for QA, supervisors, agents, ops, admins and account managers.
Complete Audit Log
Every single action — evaluations, AI drafts, coaching sessions, warnings, sign-offs, exports — is timestamped and attributed. Perfect for compliance reviews.
QUALICORE AI
AI that drafts. People who decide.
Every AI output in QUALICORE is a draft a human approves — scored by the same engine as a manual evaluation, with a cited rationale on every line and a full audit trail.
01
Feed it the call
Paste the transcript (or pipe it from your speech-to-text), pick the client, scorecard and agent.
02
AI scores your actual scorecard
Every criterion is answered in its own scale — yes/no, partial, 1–5 — using only evidence in the transcript, with a one-line rationale citing the call. Compliance criteria score the independent Compliance Score; PCI, FAIS, TCPA and POPIA issues are flagged.
03
Everything arrives pre-filled
Per-criterion comments on every line (prefixed “AI:”), coaching points, positive notes, fatal category and reason, auto-fail details, the QA % and Compliance % preview. Nothing is saved yet.
04
A human signs off
One click loads it into the standard evaluator. The QA reviews line by line, changes anything, and submits through the normal flow — their name on the evaluation, the AI’s work transparently prefixed.
Live Assist whisper
Short, urgent nudges during the call — a missed verification, empathy when the customer is upset, the best next action. Deterministic PCI/DNC guardrails run with zero AI keys.
Ask your QA data
Natural-language answers from a curated snapshot of your real numbers — never invented figures, and it admits when the data doesn’t cover the question.
Policy → scorecard
Paste a policy document; get sections, weighted criteria, scoring types and fatal/compliance flags as an editable draft.
Coaching ROI & Agent Risk
Pure signal maths, no LLM: proof that coaching moves scores, and a 0–100 early warning per agent — explainable drivers, recommended actions.
Human sign-off on every AI evaluation Same scoring engine as manual QA Every AI draft is audit-logged Guardrails work with no AI keys at all
One platform, every seat
A purpose-built dashboard for every role
Everyone sees exactly what they need — and nothing they don’t. Granular permissions, isolated per client.
QA Evaluators
Score calls or run AI Auto-QA, manage evaluation lists, handle disputes, and get an AI weekly brief.
Team Leaders
Escalations, coaching plans, sessions and warnings, agent risk, Coaching ROI, and AI coaching drafts.
Agents
Their evaluations and disputes, coaching sign-off, leaderboard, performance, and personal AI coaching.
Portfolio health scoring, churn signals, renewal pipeline, upsell, usage heatmaps and MBR reports.
Customer Service
Company management, collections toolkit, billing support and churn-risk AI — without touching QA.
Trainers
Build courses and quizzes, AI-generate assessments, track learning progress, and issue training certificates with QR verification.
Client Portal
A read-only, fully isolated portal where your BPO clients see only their own QA & compliance results, trends and reports — never another client’s data.
Super Admin
Companies, plans, billing, payments, revenue, payroll, careers, AI health and the full audit log.
Real product · Score a Call
Watch a call get scored and submitted
Captured inside the live tenant QA dashboard — Call Details, criterion YES scores with the live thermometer, QA feedback, then Submit to a 100% PASS on Acme Collections.
Score a call yourself — watch QA scoring work in real time
This is the actual Score Call screen your evaluators use — the same sectioned scorecard, Max-points circles, per-line PASS / FAIL result bars and the live thermometer. Rate each criterion Yes / Partial / No and watch the QA score, compliance score and pass/fail/fatal result update in real time.
QualiCore· Score CallLIVE DEMO · NO LOGIN
Client
Acme Retentions
Scorecard
Retentions QA v3
Call Reference
REF-48217
T
Agent
Thandi M.
1
Opening & Compliance
0/3 scored0/45 pts
#CriterionMaxScore
1
Professional greeting & branding
Guidance
Agent states name, company and a warm opening within the first 10 seconds.
Max
10pts
2
🛡 ComplianceVerified customer identity (POPIA)
Guidance
At least two identifiers confirmed before any account information is shared.
Max
15pts
3
⛔ FATAL🛡 ComplianceGave mandatory disclosure
Guidance
Required regulatory disclosure read in full — omission is a fatal compliance breach.
Max
20pts
2
Resolution & Close
0/3 scored0/55 pts
#CriterionMaxScore
4
Accurate product knowledge
Guidance
Information given is correct, complete and matches the current knowledge base.
Max
20pts
5
Empathy & active listening
Max
15pts
6
Correct call closing & next steps
Guidance
Recaps resolution, confirms next steps and closes with branding.
Max
20pts
🛈 Score every criterion to see the final result. Fatal criteria zero the whole evaluation — try answering “No” on the disclosure.
✦Live Score
0.0%
Pass: 80%
Pending
🛡 Compliance
0.0%
2 criteria
Progress0/6
See it in action
The same screens your supervisors will use every day
Real tenant surfaces — plus the Score a Call recording above. The top three mockups are fully interactive: switch the dashboard period, re-rank the team, resolve an escalation.
Try it · interactive
qualicore.co.za · Supervisor Dashboard
CSAT
88.4
▲ +2.1
Save rate
34.2%
▲ +1.8
PIF rate
7.6%
▲ +0.4
Compliance
99.1%
▲ 0.0
Agent averages · last 7 days
Sipho M.
87%
Naledi K.
72%
Tumi N.
91%
Lerato P.
64%
Supervisor dashboard — switch the period and watch every KPI recompute Try it · interactive
EconX Group (PTY) LTD is a Cape Town-based BPO delivering white-label inbound support, outbound calling, collections, and lead generation to clients across Singapore, Canada, Australia, New Zealand, the UK, EU, US, and Africa — with QualiCore as their core QA infrastructure on every campaign, from day one.
100%
Calls QA-scored
7-yr
Audit log retention
Day 1
QA active from go-live
3
Proprietary platforms
What EconX Group runs on QualiCore
No-code scorecard builder
Scorecards customised per client vertical — financial services, insurance, telco, collections. Each client's criteria built to their specific regulatory environment.
Fatal-fail compliance enforcement
Compliance rules enforced on every evaluated call. A single fatal fail auto-fails the entire evaluation — no overrides, no exceptions.
Automated coaching plans
When an agent fails, QualiCore creates a structured coaching plan automatically. Supervisors close it out. No manual tracking, full audit trail.
Branded PDF audit exports
Every client gets branded, audit-ready PDF documentation. Regulatory-review-ready at any moment — POPIA and GDPR aligned.
Multi-tenant isolation
Each client's data is completely isolated. EconX manages everything from one dashboard; clients see only their own environment.
NAIVE AI Assist on every evaluation
AI-assisted evaluation drafts speed up scoring and improve calibration consistency across evaluators.
“VIGIL, QualiCore, and ClockX are built and operated by EconX Group — not bolted-on third-party tools. Every campaign we run is backed by our proprietary stack. QualiCore dashboards and recordings available to clients on request. No black boxes — ever.”
Philani Chade Maswanganye — Founder & CEO
ECONX GROUP (PTY) LTD · Cape Town, Western Cape, SA
One bad call. Caught, coached, and fixed — automatically.
Follow DataFirst BPO through a real week with QUALICORE.
01
Chapter 01
Monday morning
An agent misses a critical compliance prompt
Jake, a new agent at DataFirst BPO, forgets to read the payment consent script on call #CF-4821. Without QUALICORE, this would go unnoticed until a complaint — or worse.
✕ Traditional approach: discovered weeks later, if ever
✓ With QUALICORE: flagged in the next evaluation
02
Chapter 02
Monday afternoon
QA evaluator scores in under 3 minutes
Sarah, a QA analyst, opens QUALICORE and scores call #CF-4821. The missed consent prompt triggers an automatic fatal-fail flag and creates an escalation — no manual tracking needed.
3 minutes to score · Auto-escalation raised · Supervisor notified
03
Chapter 03
Monday evening
The supervisor sees the issue in real time
Marco, Jake's supervisor, receives a notification on his dashboard. He reviews the evaluation, accepts the coaching assignment, and schedules a session for Tuesday — all from one screen.
0 hours of manual follow-up · Coaching plan auto-drafted
04
Chapter 04
Tuesday morning
Structured coaching happens, not a chat
Marco runs a 20-minute coaching session with Jake using QUALICORE's structured form — root cause documented, commitment captured, improvement plan set. Jake signs off digitally.
PDF generated · Signed · HR-ready documentation
05
Chapter 05
End of month
Month-end reports in 30 seconds
DataFirst's ops manager downloads the RCA export — every agent ranked by average score, pass rates, fatal fails, coaching completions. Client-by-client. Ready for the client review meeting.
RCA export · Client-filtered · Audit-ready
06
Chapter 06
3 months later
DataFirst's compliance score goes from 68% to 91%
Three months after implementing QUALICORE, DataFirst retained their biggest client and avoided a potential regulatory fine. Jake is now their top performer.
NAIVE runs fully automatically — no buttons to press, no manual queries. Seven algorithms work in parallel on every call, firing the right assist at exactly the right moment.
⚙ VAD Speaker Diarization
⚙ Auto-Trigger Engine
⚙ Groq Whisper STT
⚙ RAG Knowledge Retrieval
⚙ Live Sentiment Analysis
⚙ Compliance Monitor
⚙ Supervisor Tower
🎙️
Fully Hands-Free — Zero Clicks Required
NAIVE activates automatically when a session starts. VAD detects the speaker, Whisper transcribes, triggers fire, answers surface — the agent just talks.
⚡
Auto-Trigger: Fires Before the Agent Asks
When "cancel", "competitor", or any custom keyword is detected in the live transcript, NAIVE instantly fires a RAG query and surfaces a cited script — in under a second.
🔊
VAD Auto Speaker Diarization
Built-in voice activity detection distinguishes agent from customer speech in real time. 1.3s of silence auto-switches the speaker label — no manual toggle needed.
📚
Cited Answers — Zero Hallucinations
Every answer is pulled from your uploaded knowledge base and cited back to the exact document section. Agents see [1][2] source references, not guesses.
🛡️
Compliance Algorithms Always On
PCI, GDPR, do-not-sell, and custom compliance patterns run on every transcript line. Flags appear on the agent screen and the supervisor tower simultaneously.
📊
Sentiment + Supervisor Tower
Continuous sentiment scoring feeds the QA supervisor tower in real time. Drop below threshold and a flag fires automatically — no human monitoring required.
Available on all plans · 7 algorithms run automatically · No separate login · No extra setup
Process
Up and running today — not in weeks
No consultants. No lengthy implementations. No hidden setup fees.
01
Request Access
Submit your trial request. Our team provisions your dedicated environment within 24 hours — no waiting, no sales calls.
02
Configure Your Scorecards
Build scorecards that match your quality framework — or paste your policy and let AI draft the sections, weights, fatal and compliance flags. Fully editable before you save.
03
Onboard Your Team
Invite QA evaluators, supervisors, and agents. Each role sees only what they need.
04
Drive Performance
Use real-time reports and escalation data to make evidence-based decisions that move the needle.
Integrations
Plays nicely with the 35+ tools you already own
CRMs, telephony, helpdesks, BI, identity. Plus webhooks, a versioned REST API and Zapier so you can hook anything else.
Salesforce
live
CRM
Push QA scores, coaching events and escalations onto contact + opportunity records via REST + Apex callouts.
HubSpot
live
CRM
Two-way sync of agent profiles, call outcomes, and ticket follow-ups via the Conversations + CRM API.
Zoho CRM
live
CRM
Sync evaluation snippets to lead and account records. Webhook-driven; no middleware required.
Microsoft Dynamics
live
CRM
Azure AD passthrough; QA outcomes flow into Customer Insights for cohort analysis.
Genesys Cloud
live
Telephony
Listen-back URL, call metadata, and recording fetch via the Genesys SDK. Click-to-evaluate from any call.
Convert escalations into Intercom conversations on the customer's record.
WH
Webhooks
live
Webhooks
Per-event signed webhooks: evaluation.submitted, coaching.completed, fatal_fail.raised, payment.received.
{}
REST API
live
Webhooks
Open OpenAPI 3.1 spec, OAuth2 client-credentials, fine-grained scopes, 60 RPS per tenant.
Zapier
live
Webhooks
Drag-and-drop automations for non-technical teams — listen to QA events, push to anything.
Need an integration we don't list? Talk to us — we usually ship custom integrations within a sprint.
Partner programme
Refer QUALICORE. Earn money.
Anyone can join — free. Get your own referral link and an embeddable widget, share it on your website, WhatsApp, Facebook and beyond, and earn when the call centres and BPOs you refer start paying.
All prices exclude 15% VAT. Billed per active agent. Cancel anytime.
Pricing is set by ECONX GROUP and may change. All invoices include 15% VAT. Agents are counted at billing time — only active agents are billed.
Leadership
Built by Philani Chade Maswanganye
Philani Chade Maswanganye
Founder & CEO · Group CEO
ECONX GROUP (PTY) LTD · Cape Town, Western Cape
Founder & CEO at ECONX GROUP | Diversified Holding Company | Driving Scalable Solutions & Strategic Investment. Building across BPO · GXC Blockchain · ETFs · VC · AI — with proprietary platforms QUALICORE, VoxLink, ClockX, and Vigil.
ECONX GROUP (PTY) LTD is a diversified South African holding company headquartered in Cape Town (5b Adderley Street). Founded in 2025 by Philani Chade Maswanganye, it builds Africa-facing BPO and contact-centre infrastructure — QUALICORE (AI quality assurance & coaching), VoxLink (enterprise dialer & floor command), ClockX (workforce & payroll), and Vigil (remote floor intelligence) — while pursuing a broader investment and technology thesis across BPO operations, GXC Blockchain, ETFs, venture capital, and AI. B-BBEE Level 1. Serves startups, SaaS, and enterprises worldwide with customer support, lead generation, collections, and back-office systems.
BPO & Contact CentresGXC BlockchainETFsVenture Capital (VC)Artificial Intelligence (AI)
Workforce attendance, leave and payroll for South African teams — GPS clock-in, overtime & public-holiday hours, AWOL alerts, and SARS-aware payslips. Sister product to QUALICORE from ECONX GROUP.
Based at 5b Adderley Street, Cape Town, 8001, we partner with startups and SaaS companies on human-in-the-loop support, AI-assisted triage, and scalable back-office systems.
POPIA compliant · B-BBEE Level 1 · CIPC Reg. 2026/110163/07 · QUALICORE is a product of ECONX GROUP (PTY) LTD.
ECONX GROUP
Outsource a system, not just agents.
VIGIL — live call-floor surveillance
QUALICORE — QA scoring and coaching
CLOCKX — workforce and payroll
The full stack behind every campaign — call floor surveillance, QA scoring and verified attendance, running under your brand.
ECONX GROUP Outsourcing
Wholesale BPO delivery from $6.00 per agent hour
High-performance white-label operations for Singapore, Canada, Australia, New Zealand, UK, US, and African markets. Scale with confidence, backed by our proprietary tech stack and Cape Town talent pool.
No setup fee Pilot from 1 seat, 1 week 5-10 days to launch No long-term commitment
Beyond the QUALICORE platform, ECONX GROUP provides end-to-end outsourced contact centre services — from QA agents and team leaders through to full collections and inbound/outbound support operations.
Dedicated QA Agents
Fully trained quality assurance evaluators embedded into your operation — or managed remotely. We own the QA staffing, coaching, and performance management.
Collections Call Centre
Expert collections agents with proven debt recovery strategies, full compliance with NCA and debt collection regulations, and transparent reporting.
Inbound & Outbound Support
Customer service, technical support, sales, and retention teams — scalable from 5 to 500+ seats, provisioned rapidly with our existing talent pipeline.
BPO Staffing & Managed Services
Supervisor teams, team leaders, workforce management, and reporting. We provide the people; you focus on your core business.
Scale your operations with our world-class BPO solutions. Tell us what you need and we'll build a custom team for you.
See the numbers before you talk to anyone
Costs, scope and terms in writing — the same documents we send to clients. No call required, no form wall. Take them to your finance team and check our maths.
Start here
The Real Cost of In-House
A line-by-line comparison of what a UK agent actually costs you — salary, NI, pension, desk, software, supervision — against a fully managed EconX seat. Includes annual savings at 1, 3, 5, 10 and 20 agents.
PDF · 4 pages · costs and savings tables
Rate Card 2026
Every rate, in writing: per seat from £323/week, per hour from $6.00, and the hybrid base-plus-bonus bands for collections and appointment setting. Plus what each rate includes and what you provide.
PDF · 5 pages · all three pricing models
BPO Services Proposal
The full service offering: scope by industry, the three pricing models compared, onboarding from signature to first live call, payment terms, and the data-protection and termination clauses in plain language. Read with the Rate Card above.
PDF · 13 pages · scope, models, terms
Real Estate Appointment Setting
For agencies and brokerages: why leads go cold in under five minutes, what a missed lead costs against a month of managed dialling, and how a pilot runs from lead list to booked appointment.
PDF · 3 pages · sector brief
Our partners
Our partners
The contact centres and BPO teams across South Africa, Singapore, Canada, Australia, New Zealand — and global delivery partners — we work alongside every day.
Automated coaching plans eliminate manual tracking, supervisors close plans in days instead of weeks
100%
Audit trail coverage
Every evaluation, coaching session, and warning is timestamped and attributed for legal defensibility
ROI
See the impact on your bottom line
Real cost savings from automating your QA process
60%
Reduction in QA admin time
Automated coaching plans and escalations eliminate manual tracking
100%
Billing automation
Invoices generated automatically every month. No manual agent counting, no spreadsheets, zero admin work
R 45k
Average monthly savings
For a 50-agent operation vs. manual QA processes
3 weeks
Faster dispute resolution
Complete audit trails mean instant evidence retrieval
85%
Fewer repeat quality issues
Structured coaching and auto-escalation catch problems early
Typical payback period: 6-8 weeks · Most clients see positive ROI within the first billing cycle through reduced admin overhead, faster coaching cycles, and fewer escalated disputes.
Comparison
Why BPOs worldwide choose QUALICORE
Built for compliance, flexible pricing, no hidden fees
Everything you need to know before getting started
How does automated billing work?+
QUALICORE automatically counts your active agents each month and generates an accurate invoice. No manual spreadsheets, no agent counting, no admin work. Invoices are emailed to you with a complete breakdown. You only pay for agents who were active during the billing period.
Is QUALICORE available outside South Africa?+
Yes! QUALICORE is available worldwide. While we're based in South Africa and built with POPIA/LRA compliance, we serve call centres and BPOs globally. We support multiple currencies and can accommodate various regional compliance requirements (GDPR, etc.).
What currencies do you support?+
We support multiple currencies including ZAR (South African Rand), USD (US Dollar), EUR (Euro), and GBP (British Pound). Pricing is flexible based on your location and can be quoted in your preferred currency. South African clients benefit from local VAT invoicing.
How long does implementation take?+
Most clients are fully operational within 24-48 hours. We provision your environment, you configure your scorecards, invite your team, and start scoring. No consultants, no lengthy training sessions, no hidden setup fees.
Do I need to integrate with my telephony system?+
No. QUALICORE is a standalone QA management platform. Your QA evaluators score calls by reference number or recording ID. It works alongside any telephony system — Avaya, Genesys, Five9, or custom solutions.
Is QUALICORE really POPIA compliant?+
Yes. Every evaluation, coaching session, written warning, and agent acknowledgement is timestamped, attributed, and stored with a complete audit trail. We follow POPIA data protection principles and provide legally defensible documentation for labour disputes.
What happens after the 30-day trial?+
You choose a paid plan or your account is suspended (data retained for 90 days). No automatic charges. No credit card required during trial. You control when and if you upgrade.
Can I cancel anytime?+
Yes. No lock-in contracts. Cancel anytime from your admin dashboard. You'll be billed for the current period, then access ends. We can export your data before closure.
Do you offer volume discounts?+
Yes. Volume discounts and loyalty pricing are applied automatically based on your agent count and subscription tenure. Enterprise clients (100+ agents) get custom pricing — contact us for a quote.
What is the wholesale BPO rate?+
Wholesale BPO delivery starts at $6.00 per agent hour for standard inbound/outbound campaigns aligned to South African business hours. This includes our full technology stack (Vigill, QualiCore, ClockX) with no setup fees and a 1-week pilot option.
What support do you provide?+
Email support for all plans (response within 24 hours). Enterprise plans include priority support, dedicated account manager, and custom onboarding. We also provide comprehensive documentation and video tutorials.
Can I use QUALICORE for multiple clients?+
Absolutely. QUALICORE is built for multi-tenant BPO operations. Each client company gets their own secure environment, branded scorecards, separate users, and isolated reporting. Perfect for outsourcing firms.
Global Compliance
Compliance-first, built for global BPOs
Whether you operate in South Africa, Singapore, Canada, Australia, New Zealand, the US, EU, UK, or anywhere in between — QUALICORE's audit infrastructure is architected to help you meet the world's most demanding regulatory frameworks out of the box.
POPIA
South Africa
Protection of Personal Information Act No. 4 of 2013. Every evaluation, coaching session, and agent sign-off is processed and stored under POPIA-compliant data principles.
Lawful processing basis documented
Data subject rights workflow
Retention & deletion schedules
Breach notification framework
GDPR
European Union
General Data Protection Regulation (EU) 2016/679. Applicable to any operation touching EU data subjects — including EU-based BPO clients or agents.
Explicit consent audit trail
Right-to-erasure support
Data minimisation by design
Controller/processor agreements ready
CCPA / CPRA
California, USA
California Consumer Privacy Act & California Privacy Rights Act. Key for US-facing BPOs handling Californian resident data.
Consumer opt-out records
Data sale disclosure support
Access & deletion request log
Sensitive-data handling controls
HIPAA
USA — Healthcare
Health Insurance Portability and Accountability Act. For BPOs supporting healthcare clients in the US — QUALICORE provides the audit structure required for BAAs.
Minimum necessary access controls
Complete PHI access audit log
Workforce training records
BAA-compatible infrastructure
PCI DSS
Global — Payments
Payment Card Industry Data Security Standard. Call centre teams handling card data need documented QA procedures — QUALICORE logs every evaluation touch-point.
Scored criteria mapped to PCI controls
Evaluator access logs
Call handling QA evidence
Compliance scoring dashboards
TCPA
USA — Telecom
Telephone Consumer Protection Act. Outbound call centre QA must evidence compliant scripting, consent verification, and do-not-call adherence.
Script compliance scoring criteria
Consent capture scoring
Documented QA evidence trail
DNC violation escalation workflow
SOC 2 Type II
USA — SaaS Security
AICPA Trust Service Criteria. Our platform infrastructure, access controls, and change management processes align with SOC 2 Trust Service Criteria.
Role-based access control
Full change audit log
Continuous availability monitoring
Incident response documentation
FTC Safeguards Rule
USA — Financial
FTC Standards for Safeguarding Customer Information. For financial-services BPOs — QUALICORE documents the QA procedures required under the updated rule.
Access control documentation
Employee training QA records
Incident escalation logs
Written QA program evidence
Note: QUALICORE provides the documentation, audit trail, and QA workflow infrastructure to help you meet compliance obligations. It does not provide legal advice. Consult qualified legal counsel in your jurisdiction to confirm your specific compliance posture. Also compliant with LRA No. 66 of 1995 and BCEA No. 75 of 1997 for South African labour law.
Your contact centre deserves better QA.
Join 50+ BPOs worldwide using QUALICORE to reduce AHT variance, increase FCR, and keep every evaluation legally defensible. Available globally with multi-currency support. Start your free trial today — no credit card required.
