Available
Compliance monitoring
Compliance is a second score, built from the criteria you mark. It can cover disclosures you care about, such as POPIA, FAIS, NCA, PCI handling or TCPA wording, because you put those rules on the scorecard.
What it does
- Independent compliance score beside the quality score
- Fatal compliance results that can void the interaction
- Analyst notes and an audit event when the evaluation is saved
What it does not do
- A compliance score is not a legal opinion and not a certificate.
- QUALICORE is not certified to POPIA, GDPR, HIPAA, PCI DSS, ISO 27001 or SOC 2.
- The product does not monitor calls it has not been given.
Who uses it
QA analyst · Ops manager · Compliance reviewer
Questions
Does this make our centre POPIA compliant?
No. It lets you score the disclosures you define and keep a named record. Compliance with the law is the company’s responsibility.