Insurance QA

AI QA & compliance software for insurance call centres

Insurance calls live or die on disclosures, suitability and treating customers fairly. A single non-disclosure can void a policy and trigger a regulator. QUALICORE scores every sales, renewal and claims call with AI, tracks a separate compliance score for FAIS/TCF, and produces the defensible audit trail your compliance team needs.

FAISTCFPPRPOPIA / GDPRPCI DSS

A insurance scorecard, ready to tailor

What a strong insurance call looks like

Mandatory FAIS disclosures read in full
Product suitability established for the customer
No mis-selling, pressure or misleading statements
TCF outcomes — customer understood the product and cost
Vulnerable-customer handling where applicable
Accurate capture of customer details and consent

Build this in minutes — or paste your policy and let the AI scorecard builder draft it, with fatal and compliance criteria flagged.

The risks QUALICORE catches

FAIS non-disclosure flagged as a fatal compliance breach
TCF outcomes evidenced on every call, not assumed
Mis-selling risk surfaced before it becomes a complaint
Renewal and claims handling scored consistently

How it works

AI scores, a person signs off, coaching closes the loop

AI Auto-QA

AI scores the whole scorecard from a transcript — comments, coaching points and fatal details pre-filled for a human to approve.

Independent compliance score

A second score from your regulatory criteria that escalates on stricter rules than the QA score.

Automated coaching + ROI

Failed criteria open coaching plans automatically, and Coaching ROI proves the score actually moved.

Insurance QA — FAQ

Does QUALICORE support FAIS and TCF?

Yes. Build FAIS disclosures and TCF outcomes into your scorecard as compliance criteria; QUALICORE scores them independently and escalates breaches with an audit trail.

Can it help reduce mis-selling?

Yes. Suitability and mis-selling criteria are scored on every call, with fatal-fail logic and escalation for the highest-risk breaches.

QA for every team

Score your first insurance call today

Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.