BPO & Outsourcing QA

Multi-tenant QA software built for BPOs and outsourcers

BPOs live and die on provable quality across many clients at once. QUALICORE is multi-tenant by design — every client gets isolated scorecards, reporting, compliance tracking and a read-only client portal, so you can run twenty campaigns from one platform, win contracts with hard quality evidence, and keep them with client-ready MBR reports.

POPIA / GDPRPCI DSSPer-client regulatory frameworksSOC 2-aligned controls

A bpo & outsourcing scorecard, ready to tailor

What a strong bpo & outsourcing call looks like

Per-client scorecards matched to each contract’s SLAs
Client-specific compliance criteria scored independently
Calibration across evaluators so scores are defensible
Coaching auto-created and tracked to completion
Client portal with read-only, isolated access to their data
MBR / QBR reports generated per client, on demand

Build this in minutes — or paste your policy and let the AI scorecard builder draft it, with fatal and compliance criteria flagged.

The risks QUALICORE catches

Prove quality to clients with audit-ready evidence, not promises
Run many isolated clients from one platform — no data bleed
Win RFPs on a real QA methodology and analytics
Retain contracts with MBR reports and visible coaching ROI

How it works

AI scores, a person signs off, coaching closes the loop

AI Auto-QA

AI scores the whole scorecard from a transcript — comments, coaching points and fatal details pre-filled for a human to approve.

Independent compliance score

A second score from your regulatory criteria that escalates on stricter rules than the QA score.

Automated coaching + ROI

Failed criteria open coaching plans automatically, and Coaching ROI proves the score actually moved.

BPO & Outsourcing QA — FAQ

Is QUALICORE built for BPOs running multiple clients?

Yes. It is multi-tenant at the core — each client gets isolated scorecards, agents, reporting, compliance tracking and an optional read-only client portal, all from one login for your QA team.

Can our clients see their own QA results?

Yes. The client portal gives each client read-only, strictly isolated access to their evaluations, trends and reports — a strong differentiator when winning and renewing contracts.

QA for every team

Score your first bpo & outsourcing call today

Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.