Telecommunications QA
AI QA & compliance software for telecom call centres
Telecom call centres juggle high-volume sales, service and retentions — each with its own compliance and conversion risks. QUALICORE scores every call with AI, runs a separate compliance score for contract disclosures and mis-selling, and auto-coaches the save and upsell behaviours that protect revenue.
A telecommunications scorecard, ready to tailor
What a strong telecommunications call looks like
Build this in minutes — or paste your policy and let the AI scorecard builder draft it, with fatal and compliance criteria flagged.
The risks QUALICORE catches
How it works
AI scores, a person signs off, coaching closes the loop
AI Auto-QA
AI scores the whole scorecard from a transcript — comments, coaching points and fatal details pre-filled for a human to approve.
Independent compliance score
A second score from your regulatory criteria that escalates on stricter rules than the QA score.
Automated coaching + ROI
Failed criteria open coaching plans automatically, and Coaching ROI proves the score actually moved.
Telecommunications QA — FAQ
Can QUALICORE handle telecom sales and retentions QA?
Yes. Build sales, service and retentions scorecards with their own compliance criteria; QUALICORE scores each queue, auto-coaches the gaps and proves ROI on save and conversion behaviours.
Does it catch mis-selling on telecom calls?
Yes. Mis-selling and disclosure criteria are scored with fatal-fail logic and escalation, with a full audit trail for your compliance team.
Score your first telecommunications call today
Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.