QUALICORE · For BPOs
BPO QA software for multi-client contact centres
Run quality, coaching, and compliance for every client accountfrom one platform. QUALICORE keeps each client's scorecards, users, reporting, and billing fully separate — so you scale seats without the spreadsheets or the admin.
Multi-tenant by design
Each client gets isolated scorecards, branded reporting, and separate users — one QA model, many accounts.
POPIA & GDPR audit trail
Every score, coaching plan, and sign-off is timestamped and attributed for legally defensible compliance.
Seat-based BPO billing
Per-client rate cards and automatic monthly invoices based on active agents — no manual counting.
Live quality analytics
Per-client and cross-client dashboards, fatal-fail detection, and auto-escalation before issues compound.
Why BPOs choose QUALICORE
Multi-client BPOs search for a BPO QA platform or BPO quality management software that can isolate every client while running a single operating model. QUALICORE does exactly that — built in South Africa for the BPO and contact-centre market, used by inbound, outbound, collections, and shared-service teams worldwide. Pair it with ECONX managed QA teams when you want delivery, not just software.
Frequently asked questions
What is BPO QA software?
BPO QA software lets a Business Process Outsourcer score agent calls, run coaching, and prove compliance across many client accounts from one platform — with each client’s scorecards, users, and reports kept separate.
Does QUALICORE support multiple BPO clients?
Yes. QUALICORE is multi-tenant by design: every client company gets isolated scorecards, branded reporting, separate users, and its own billing — while your team runs a single QA operating model.
Is QUALICORE POPIA and GDPR compliant for BPOs?
Every evaluation, coaching session, and sign-off is timestamped and attributed for a legally defensible, POPIA- and GDPR-ready audit trail.
Can BPOs bill clients per seat in QUALICORE?
Yes. QUALICORE includes seat-based BPO billing and rate cards so you invoice each client automatically based on active agents — no spreadsheets.
Related pages
Call centre QA worldwideOutsourcing QAIndustry solutionsPricing