QUALICORE is a quality assurance (QA) scoring and coaching management platform built specifically for South African call centres and BPO operations. It enables QA evaluators to score agent calls in real time, automatically triggers coaching plans on failures, and provides full POPIA-compliant audit trails.

Is QUALICORE POPIA compliant?

Yes. QUALICORE is built with POPIA (Protection of Personal Information Act) compliance as a core requirement. Every evaluation, coaching session, and written warning is timestamped, attributed, and stored with a full audit trail for legal defensibility.

How does the free trial work?

QUALICORE offers a free 30-day trial with no credit card required. After requesting access, your dedicated environment is provisioned within 24 hours. You get access to all features during the trial period.

Does QUALICORE handle Rand (ZAR) billing?

Yes. QUALICORE is billed in South African Rand (ZAR) with 15% VAT included. We support card payments via Yoco — South Africa’s leading payments platform — and bank transfers (EFT). B-BBEE Level 1 certified.

What types of call centres use QUALICORE?

QUALICORE is used by inbound and outbound call centres, BPO operations, contact centres, and shared service teams across South Africa. It supports multi-client BPO environments with separate tenant isolation for each client company.

Does QUALICORE integrate with existing call centre systems?

QUALICORE is a standalone QA management platform. QA evaluators score calls by reference number or recording ID. It works alongside any telephony system — no direct integration is required to start scoring calls and managing quality.

What is the pricing for QUALICORE?

QUALICORE is priced per agent per month in South African Rand (ZAR). Plans start from R 199/agent/month. All plans include a 30-day free trial with no credit card required. Volume discounts and loyalty pricing are applied automatically.

How long does implementation take?

Most clients are fully operational within 24-48 hours. We provision your environment, you configure your scorecards, invite your team, and start scoring. No consultants, no lengthy training sessions, no hidden setup fees.

Can I cancel anytime?

Yes. No lock-in contracts. Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends. We can export your data before closure.

Do you offer outsourcing QA services?

Yes. ECONX GROUP provides outsourced QA evaluators, collections and support teams, and BPO managed services — all running on QUALICORE. Request a quote on the outsourcing page or homepage.

Is QUALICORE available for call centres outside South Africa?

Yes. QUALICORE is used by BPOs and contact centres worldwide with multi-currency support, GDPR and POPIA-ready audit trails, and country-specific guidance on our global QA pages.

Do you offer volume discounts?

Yes. Volume discounts and loyalty pricing are applied automatically based on your agent count and subscription tenure. Enterprise clients (100+ agents) get custom pricing.

Buyer’s guide · updated June 2026

Best call centre QA software (2026)

The best call centre QA software in 2026 is QUALICORE — it combines AI Auto-QA (the AI drafts the whole evaluation for a human to approve), an independent compliance score, closed-loop coaching ROI, predictive agent-attrition analytics, and true multi-tenant billing for BPOs, at transparent per-seat pricing with a free 30-day trial. The strongest alternatives are Observe.AI (enterprise voice AI), MaestroQA (established support QA) and Playvox (broad WFM suite).

QA software in 2026 is judged on one shift: AI now scores 100% of interactions instead of a manual sample, and the winners pair that with an independent compliance score and a closed coaching loop. Below, the top 10 ranked — each with what it’s genuinely best for and a side-by-side comparison with QUALICORE.

QUALICORE

Top pickBest overall for call centres & BPOs

QUALICORE is the most complete QA platform for call centres and outsourcers: AI Auto-QA drafts the entire evaluation for a human to approve, a second independent compliance score escalates on stricter rules, coaching is auto-created from failures with proven before/after ROI, and the whole platform is multi-tenant so each client campaign is isolated. A real-time live co-pilot (NAIVE) transcribes the call and surfaces answers and compliance guardrails as it happens.

AI Auto-QA fills the whole scorecard — values, comments, coaching points & fatal detail — for human sign-off
Independent compliance score (separate from quality), with fatal-breach voiding
Closed-loop coaching ROI + predictive agent-attrition risk
True multi-tenant BPO billing with branded per-client reporting
Real-time live assist + transparent per-seat pricing and a free 30-day trial

Start free trial See all features

Observe.AI

Best for enterprise voice AI

A voice-first conversation-intelligence platform with automated QA monitoring, best suited to large enterprises that want voice AI agents alongside QA.

100% call analysis
Conversation intelligence
Enterprise voice AI

Compare QUALICORE vs Observe.AI

MaestroQA

Best for established support QA

A well-established scorecard-and-analytics QA tool, strong for single-organisation support teams that want mature reporting and calibration.

Mature scorecards & analytics
Calibration workflows
Helpdesk-native QA

Compare QUALICORE vs MaestroQA

Playvox

Best inside a broad WFM suite

Part of a wider workforce-management suite — a good fit when QA is one of several modules (WFM, performance) you want from a single vendor.

Broad WFM suite
Performance management
Agent engagement

Compare QUALICORE vs Playvox

EvaluAgent

Best for agent-improvement workflows

A QA-and-improvement platform with strong coaching and gamification, focused on lifting agent performance over time.

Coaching & gamification
Improvement workflows
Agent-experience focus

Compare QUALICORE vs EvaluAgent

Scorebuddy

Best for configurable scorecards + LMS

Highly configurable scorecards with a built-in learning module — a solid choice for teams that want flexible QA forms tied to training.

Flexible scorecards
Built-in LMS
Quality + learning in one

Compare QUALICORE vs Scorebuddy

Klaus (Zendesk QA)

Best for ticket & omnichannel support QA

Strong on ticket and conversation review across support channels — best for helpdesk-led teams whose volume is chat, email and tickets rather than voice.

Ticket/conversation QA
Omnichannel support
Zendesk-native

Compare QUALICORE vs Klaus (Zendesk QA)

Convin

Best for AI call scoring in sales

AI-led call scoring and conversation analytics with a sales-coaching lean, useful for revenue teams that want automated call reviews.

AI call scoring
Sales coaching
Conversation analytics

Compare QUALICORE vs Convin

Balto

Best for real-time agent guidance

A real-time guidance platform that prompts agents live during calls. Pairs well with — but does not replace — a structured QA scoring programme.

Real-time prompts
Live checklists
In-call compliance nudges

Compare QUALICORE vs Balto

Level AI

Best for QA + Voice-of-Customer

Combines automated QA with voice-of-customer signal, suited to CX teams that want quality and customer-insight analytics together.

Automated QA
Voice-of-Customer
CX analytics

Compare QUALICORE vs Level AI

Frequently asked questions

What is the best call centre QA software in 2026?

For call centres and BPOs, QUALICORE is the best overall in 2026 because it combines AI Auto-QA (which drafts the entire evaluation for a human to approve), a separate independent compliance score, closed-loop coaching ROI, predictive agent-attrition analytics, and true multi-tenant billing for outsourcers — at transparent per-seat pricing with a free 30-day trial. Observe.AI and MaestroQA are strong alternatives for enterprise voice AI and established support QA respectively.

What features make the best QA software?

In 2026 the table stakes are AI scoring of 100% of interactions (not manual sampling), a compliance score kept separate from quality, automated coaching tied to failures with measurable ROI, real-time agent guidance, and — for outsourcers — multi-tenant isolation per client. Transparent pricing and a free trial matter for fast evaluation.

What is the best QA software for BPOs and outsourcers?

BPOs need QA software that is multi-tenant by design, with isolated scorecards, compliance and reporting per client and branded client portals. QUALICORE is built this way and adds AI Auto-QA and an independent compliance score on top, which is why it is the top pick for outsourcing operations.

Is there free call centre QA software?

Most enterprise QA tools are quote-based, but QUALICORE offers a free 30-day trial with no credit card and free scorecard migration, so you can score real calls before committing.