EconX Group · Managed BPO
Every organisation faces the same problem: too much to do, not enough people, too expensive to hire. EconX Group is a fully managed outsourcing partner — we provide the people, the management, the technology, the QA and the reporting. You get results without the overhead.
ECONX GROUP
Built for international delivery
From our Cape Town delivery base, EconX Group supports businesses in Singapore, Canada, Australia and New Zealand with managed teams, transparent reporting and campaign-specific QA. Start from $6.00 per confirmed agent hour for standard campaigns.
A white-label BPO partner for Singapore and APAC growth
Managed delivery for Singapore startups and SaaS teams needing flexible APAC capacity.
Inbound customer support · Outbound sales and lead generation · Collections support · Back-office administration
Explore Singapore BPOA dependable extension of your Canadian operations
Reliable customer service and sales development for Canadian e-commerce and SaaS.
Customer service and inbound support · Appointment setting and lead qualification · Collections and payment follow-up · Data entry and back-office support
Explore Canada BPOAustralian-ready delivery without the fixed overhead
White-label inbound and outbound teams for Australian consumer-service brands.
Inbound customer care · Outbound sales and retention · Lead generation and appointment setting · Quality assurance and back-office support
Explore Australia BPOService-focused BPO support for New Zealand businesses
Flexible BPO support for New Zealand tourism, SaaS and professional services.
Customer care and inbound enquiries · Lead follow-up and appointment setting · Outbound retention and win-back · Administration and data support
Explore New Zealand BPOThe cost reality
The average organisation running eight support roles through EconX Group saves £74,200 every year — without losing a single function, dropping quality, or taking on any employment liability.
| Role | UK in-house / yr | EconX / yr | Saving / yr |
|---|---|---|---|
| Customer service agent | £26,000 | £16,800 | £9,200 |
| Collections caller | £28,000 | £18,000 | £10,000 |
| Admin & data entry | £22,000 | £14,400 | £7,600 |
| Lead generation agent | £28,000 | £18,000 | £10,000 |
| Appointment setter | £25,000 | £16,200 | £8,800 |
| Inbound call handler | £24,000 | £15,600 | £8,400 |
| Back office support | £23,000 | £14,400 | £8,600 |
| QA & compliance monitor | £32,000 | £20,400 | £11,600 |
| Total (8 roles) | £208,000 | £133,800 | £74,200 / yr |
| Team size | Weekly rate / agent | Monthly equivalent |
|---|---|---|
| 1 agent | £323 / wk | £1,400 / mo |
| 3–5 agents | £308 / wk | £1,333 / mo |
| 6–10 agents | £292 / wk | £1,267 / mo |
| 11+ agents | Custom | Contact us |
Every rate includes management, QA scoring via QualiCore, live floor monitoring via VIGIL, and GPS-verified attendance via ClockX. No hidden fees, no setup costs, no HR liability.
Every sector, one partner
The same problem shows up everywhere: skilled people stuck on repetitive work. Here is exactly what we take off your plate.
Clinical staff drown in admin — booking, follow-up, billing queries and referrals eat hours that belong to patients.
Clinical staff focus on patients, admin costs drop, and every call gets answered.
High call volumes, regulatory pressure and collections backlogs make every interaction a potential liability.
Collections improve, queues clear, and every call lands FCA-aligned and POPIA-compliant with full QualiCore audit trails.
Agents spend more time on admin and follow-up than viewings and closings. Leads go cold, the pipeline leaks.
Agents close more deals, every lead is followed up, and admin disappears from your team’s workload.
Solicitors billing £200–£500/hr spend it chasing clients, booking consultations and on admin anyone could handle.
Solicitors bill more hours, intake improves, collections accelerate and cost per case drops.
Renewals get missed, claims follow-up falls behind and new leads cool while brokers manage existing books.
Renewals and claims satisfaction rise — every call scored against your compliance standards with a 7-year audit trail.
Churn is expensive, billing disputes spike call volume, and retention needs outreach teams never have capacity for.
Churn reduces, dispute queues clear and retention improves without expanding the internal team.
Order volumes spike, queries flood in, returns slow everything down and seasonal peaks stretch teams past capacity.
CSAT improves, returns are handled faster, and peaks are absorbed without emergency hiring.
Service bookings get missed, showroom leads cool between enquiry and visit, and after-sales follow-up never lands.
Service bays stay full, showroom conversion improves and after-sales revenue grows without new headcount.
Enrolment teams are overwhelmed, enquiries go unanswered, and completions drop because nobody follows up.
Enrolment rises, drop-out falls, satisfaction climbs and admin pressure eases.
Trials don’t convert, churning customers don’t get called, onboarding is inconsistent and sales is too small to work every lead.
Trial conversion improves, churn reduces, LTV grows and sales only speaks to warmed-up leads.
Booking enquiries go unanswered after hours, guest follow-up is inconsistent and repeat rates underperform.
Occupancy improves, guest scores rise and repeat bookings grow through structured follow-up.
Order management is manual, supplier comms are slow, and delivery queries create inbound spikes nobody planned for.
Service costs drop, resolution times improve and sales focuses on new business, not account admin.
High volumes, limited budgets and citizens who need answers from departments that can’t afford enough people.
Citizen satisfaction improves, queues reduce and departments deliver more on the same budget.
Donor outreach is inconsistent, volunteer coordination is manual and campaigns rely on already-stretched teams.
Donor retention improves, campaigns deliver more and core staff focus on the mission, not admin.
The EconX technology stack
This is what makes EconX different from any temp agency or recruiter — full transparency, full control, a complete audit trail, without you managing a single person.
Dialer & Floor Command
Predictive and power outbound pacing, always-on inbound routing, campaign KPIs, live command centre, and QualiCore QA bridge — the operating platform for the floor.
Call Floor Intelligence
Real-time screen recording and live floor surveillance. Every agent monitored every session, full playback on demand. Your brand always protected.
QA & Coaching Platform
Every call scored against your standards, automated coaching on underperformance, branded audit reports and a 7-year tamper-evident log — complete compliance documentation for regulated industries.
Workforce & Attendance
GPS-verified clock-in and clock-out. No manual timesheets, no disputes. You pay for exactly the hours worked — nothing more, nothing less.
Why South Africa
UK teams have tried India and the Philippines — accent, timezone and quality gaps. South Africa is different: neutral accent, full UK-hours overlap, deep cultural alignment, and POPIA as a direct GDPR match.
| Factor | India | Philippines | Eastern Europe | South Africa (EconX) |
|---|---|---|---|---|
| English accent | Strong foreign | Moderate | Heavy | Neutral — UK preferred |
| UK timezone | GMT+5.5 | GMT+8 | GMT+1–3 | GMT+2 — perfect overlap |
| Cultural alignment | Limited | Moderate | Limited | Deep UK alignment |
| GDPR compliance | Complex | Complex | Varies | POPIA = direct match |
| Cost vs UK in-house | ~55% cheaper | ~50% cheaper | ~35% cheaper | 35–45% cheaper |
| Communication style | Scripted | Formal | Stiff | Natural & warm |
| B-BBEE credentials | N/A | N/A | N/A | Level 1 — SA advantage |
How to get started
15–30 minutes. Tell us what you need; we tell you exactly how we deliver it and at what cost.
A customised proposal within 24 hours. No generic pricing — every quote is built around your requirements.
Start with one agent for one week. VoxLink, VIGIL, QualiCore and ClockX are active from day one. See it before you commit.
Scale at your pace. Add agents, functions and hours as confidence grows. Weekly invoicing, no lock-in.
The EconX guarantee
Your brand is protected
VIGIL monitors every agent live, every session
Quality is consistent
QualiCore scores every call against your standards
Hours are accurate
ClockX GPS-verified — no timesheet disputes ever
You have full visibility
Daily summaries and weekly reports — always on time
Data is secure
POPIA/GDPR compliant — DPA available on request
You are never locked in
Pilot from one week — scale or exit on your terms
One line for every decision-maker
Costs, scope and terms in writing — the same documents we send to clients. No call required, no form wall. Take them to your finance team and check our maths.
A line-by-line comparison of what a UK agent actually costs you — salary, NI, pension, desk, software, supervision — against a fully managed EconX seat. Includes annual savings at 1, 3, 5, 10 and 20 agents.
PDF · 4 pages · costs and savings tables
Every rate, in writing: per seat from £323/week, per hour from $6.00, and the hybrid base-plus-bonus bands for collections and appointment setting. Plus what each rate includes and what you provide.
PDF · 5 pages · all three pricing models
The full service offering: scope by industry, the three pricing models compared, onboarding from signature to first live call, payment terms, and the data-protection and termination clauses in plain language. Read with the Rate Card above.
PDF · 13 pages · scope, models, terms
For agencies and brokerages: why leads go cold in under five minutes, what a missed lead costs against a month of managed dialling, and how a pilot runs from lead list to booked appointment.
PDF · 3 pages · sector brief
Whatever your organisation does, EconX Group can handle the operations that slow you down, free up the people who drive you forward, and save you money every single week.
“You focus on what only you can do. EconX handles everything else.”
