Question 1

What is QUALICORE?

Accepted Answer

QUALICORE is an AI-powered quality assurance, compliance and coaching platform for call centres, contact centres and BPOs worldwide. It scores calls against your scorecard, tracks an independent compliance score, automates coaching and escalations, and keeps a full audit trail for POPIA, GDPR and other frameworks.

Question 2

Is QUALICORE available outside South Africa?

Accepted Answer

Yes. QUALICORE is used by contact centres and BPOs in 30+ countries, with multi-currency support and regional compliance framing (GDPR, UK GDPR, TCPA, HIPAA, PCI DSS, POPIA, FCA and more).

Question 3

How does the free trial work?

Accepted Answer

QUALICORE offers a free 30-day trial with no credit card required. After requesting access, your environment is typically provisioned within 24 hours with full product features.

Question 4

What compliance frameworks does QUALICORE support?

Accepted Answer

You configure regulatory criteria into an independent Compliance Score. Common frameworks include POPIA, GDPR, UK GDPR, PCI DSS, TCPA, HIPAA, FCA/TCF, FAIS and client-specific standards for multi-tenant BPOs.

Question 5

Does QUALICORE work for multi-client BPOs?

Accepted Answer

Yes. QUALICORE is multi-tenant by design — each client account can have isolated scorecards, users, reports and compliance rules while your QA team runs one operating model.

Question 6

How long does implementation take?

Accepted Answer

Most teams are operational within 24–48 hours: provision the environment, configure scorecards, invite evaluators and agents, and start scoring. No lengthy consulting project required.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. There are no lock-in contracts. Cancel from your admin dashboard; you can export data before closure.

Question 8

Do you offer outsourcing QA services as well as software?

Accepted Answer

Yes. ECONX GROUP provides outsourced QA evaluators and managed contact-centre services running on QUALICORE, in addition to the self-serve software platform.