Available
QA scorecards
Teams build the scorecard they actually use: sections, weights, yes/no, partial and 1–5 scales, fatal and compliance flags, and a channel so a voice card is not applied to an email.
What it does
- Weighted criteria and a calculated final score
- Separate compliance score from criteria marked as compliance
- Draft, pending approval, approved and effective scorecard versions
- Voice, chat and email channels
- Client-specific scorecards inside one company
What it does not do
- The scorecard scores the interaction a person submits. It does not pull every recording from a dialer.
- QUALICORE is not a telephony platform and does not schedule shifts.
Who uses it
Admin builds scorecards · QA analyst scores · Ops manager reviews
Questions
Can each client have a different scorecard?
Yes. Scorecards belong to a company and can be limited to one client campaign.
Does the maths change if I edit a live card?
Edits go through the scorecard lifecycle. An evaluation keeps the result calculated when it was submitted.