Available
Coaching plans
Coaching is a record after the score: a plan, a supervisor session, an agent acknowledgement, and a history. ROI compares scores before and after. It does not prove the coaching caused the change.
What it does
- Coaching plans and supervisor sessions
- Agent acknowledgement on their own dashboard
- PDF export where the plan includes it
- A before-and-after ROI view that is correlational
What it does not do
- Coaching ROI is not a causal study.
- A plan is not created for interactions that were never evaluated.
Who uses it
Supervisor · Agent · QA analyst
Questions
Does the ROI number prove coaching worked?
No. It compares a window before the session with a window after. Other things can move the score.