Partial
QA escalations
Escalations give a supervisor a queue when a score trips a rule the account has turned on. The professional and enterprise presets include escalation management. Starter does not.
What it does
- Supervisor escalation queue
- Plan flag that turns escalation management on for Professional and Enterprise
What it does not do
- Starter does not include escalation management in the plan preset.
- An escalation is not opened for audio that was never scored.
Who uses it
Supervisor · QA analyst · Ops manager
Questions
Is every trigger available on every plan?
The plan preset is the gate. Check the live plan on the account before promising a trigger to a buyer.