Available
Evaluation disputes
A dispute is a review of a saved evaluation. The reviewer records a decision. Calibration and disputes do not turn the AI draft into the official score.
What it does
- Dispute list and a decision route
- The original analyst remains the person who submitted the evaluation
What it does not do
- A dispute workflow is not legal representation.
Who uses it
Agent · QA analyst · Admin
Questions
Can the same call be scored twice during a dispute?
An ordinary second evaluation of the same reference is rejected. The dispute updates the review of the existing evaluation.