Available
Agent sign-off
The agent sees the coaching item and completes their part, including a response. That acknowledgement is attributed to their login.
What it does
- Agent view of their coaching items
- Acknowledgement stored on the coaching record
What it does not do
- An acknowledgement is evidence that this user submitted the form. It is not a court judgement.
Who uses it
Agent · Supervisor
Questions
Can the agent disagree?
They can add a response on the acknowledgement. A formal dispute is a separate workflow.