Available
Multi-client QA
A BPO is one company with many clients. Evaluations, scorecards and imports carry a company id and a client id. A QA analyst, supervisor or ops manager only sees clients they are assigned to.
What it does
- Company and client separation on QA records
- Assignment-based access for QA, supervisors and ops managers
- A client portal role for a single campaign
What it does not do
- Isolation is what the queries enforce. It is not a third-party penetration-test report.
Who uses it
Admin · QA · Ops manager · Client portal
Questions
Can one agent work on two clients?
Yes, when they are assigned to both. Their evaluations stay on the client the analyst selected.