Solutions
Outsourced QA programmes
An outsourced QA team is hard to compare with an in-house team when they do not score the same card or acknowledge the same coaching.
How a team uses QUALICORE
- Share one scorecard.
- Assign the outsourced analysts to the client.
- Calibrate them against in-house analysts on the same interaction.
- Keep disputes on the saved evaluation.
Compliance
The client’s rules stay on their scorecard. Access stays on the assignment list.
What changes in the operation
Both teams produce evaluations with an analyst name, so calibration is a comparison of scores rather than of slide decks.
Do you supply the assessors?
QUALICORE is the software. Outsourced assessors are a separate service. The product does not include a bureau of raters.