Solutions
Insurance contact centres
A claims or sales call can miss a required disclosure. Finding that later, without the criterion and the analyst, is a weak file.
How a team uses QUALICORE
- Add the disclosures your compliance team cares about as compliance or fatal criteria.
- Score the calls you sample or the transcripts you supply.
- Coach the miss and keep the agent’s acknowledgement.
Compliance
FAIS, TCF or other insurance wording is something you encode. QUALICORE does not decide whether a script meets the regulator’s rule.
What changes in the operation
The file shows the criterion, the result, the analyst and the coaching response for the interactions you evaluated.
Will this score every claims call automatically?
No. It scores what your team submits. AI drafts still need a person to submit them.