Solutions
Debt collection QA
Collections scripts fail in specific ways: the wrong party, a missing disclosure, or conduct that should have been fatal.
How a team uses QUALICORE
- Build those lines as fatal or compliance criteria.
- Evaluate the sampled calls.
- Escalate when the plan includes escalation management.
- Keep the coaching acknowledgement with the evaluation.
Compliance
NCA, FDCPA or other collections rules are your criteria. The software does not provide a legal sign-off.
What changes in the operation
A failed disclosure is a named criterion on a saved evaluation, not a recollection.
Do you record the calls?
You can upload a recording or a transcript. Uploaded audio is not transcribed by this product.