Solutions
Banking and financial services
Card data, advice wording and complaint handling need a score that is separate from a friendly tone.
How a team uses QUALICORE
- Split quality criteria from compliance criteria.
- Treat card-data handling as a compliance or fatal line if that is your rule.
- Submit the evaluation and the coaching record under named users.
Compliance
QUALICORE is not PCI DSS or SOC 2 certified. Do not describe the audit log as a substitute for those reports.
What changes in the operation
Quality and compliance results stay separate, so a strong soft-skill score cannot hide a failed disclosure.
Can agents see card numbers in QUALICORE?
Only if someone pastes them into a transcript or note. Do not put full card data into the product.