Comparison

QUALICORE vs my.SQM

my.SQM is known for automated QA tied to customer-satisfaction measurement. That is a strong fit when the question is “did the customer feel the call went well?”. QUALICORE answers a second question at the same time: “did the call meet the rule?”, on a compliance score that can fail even when CSAT is high.

Capability
QUALICORE
my.SQM
AI auto-scores the whole scorecard from a transcript
Yes — values, comments, coaching points and fatal details pre-filled for human sign-off
Auto QA linked to CSAT programmes
Independent compliance score (separate from QA)
Yes — separate score, stricter escalation, fatal breach can void the call
Folded into the quality and CSAT view
Real-time live guardrails during the call
Yes — PCI/DNC guardrails, works with no AI keys
Not the centre of the product
Closed-loop coaching ROI (before vs after)
Yes — coaching opened from the failed criteria, ROI measured after
Coaching from QA and CSAT
Predictive agent attrition / risk
Yes — 0–100 per agent with drivers
CSAT and quality trends
Multi-tenant BPO with per-client billing
Yes — isolated scorecards, branded reports, per-client seat billing
Contact-centre programmes
Transparent per-seat pricing + free trial
Yes — Free 30-day trial, no credit card
Quote-based

Comparison reflects QUALICORE’s documented capabilities and the widely-known category positioning of my.SQM. Other names are trademarks of their respective owners; always confirm current details with each vendor.

Where QUALICORE pulls ahead

Compliance can fail a call that the customer still rated highly
Fatal criteria and an audit trail for regulators
Coaching ROI measured on the score, not only on the survey
Per-client BPO tenancy

Being fair — when my.SQM might fit

Choose my.SQM if the programme is CSAT-led and QA exists to explain the survey. Choose QUALICORE if compliance and the scorecard have to stand on their own.

FAQ

Is QUALICORE a my.SQM alternative?

Yes for scorecard QA, compliance and coaching. my.SQM is the better-known CSAT-linked auto-QA brand.

More comparisons

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See QUALICORE for yourself

Free 30-day trial once a person provisions your workspace. No credit card, and help moving your scorecards on request.