Credit types

QUALICORE distinguishes four credit families on a tenant's account so finance can report on each separately:

1. Promo credit — granted by sales (e.g. a launch promo). Use within 90 days by default; configurable.
2. Service credit — issued by support to compensate for an outage or bug. Logged with the incident reference.
3. Referral credit — earned by referring a paying customer (referral programme).
4. Overpayment credit — the residual when a payment exceeds invoiced amount (see Overpayments article).

Each type is tracked separately on the Credit Actions super-admin panel. They all top up the same effective credit_balance but the breakdown lets you answer questions like "how much did we spend on referral incentives this quarter?".