QUALICORE is a quality assurance (QA) scoring and coaching management platform built specifically for South African call centres and BPO operations. It enables QA evaluators to score agent calls in real time, automatically triggers coaching plans on failures, and provides full POPIA-compliant audit trails.

Is QUALICORE POPIA compliant?

Yes. QUALICORE is built with POPIA (Protection of Personal Information Act) compliance as a core requirement. Every evaluation, coaching session, and written warning is timestamped, attributed, and stored with a full audit trail for legal defensibility.

How does the free trial work?

QUALICORE offers a free 30-day trial with no credit card required. After requesting access, your dedicated environment is provisioned within 24 hours. You get access to all features during the trial period.

Does QUALICORE handle Rand (ZAR) billing?

Yes. QUALICORE is billed in South African Rand (ZAR) with 15% VAT included. We support card payments via Yoco — South Africa’s leading payments platform — and bank transfers (EFT). B-BBEE Level 1 certified.

What types of call centres use QUALICORE?

QUALICORE is used by inbound and outbound call centres, BPO operations, contact centres, and shared service teams across South Africa. It supports multi-client BPO environments with separate tenant isolation for each client company.

Does QUALICORE integrate with existing call centre systems?

QUALICORE is a standalone QA management platform. QA evaluators score calls by reference number or recording ID. It works alongside any telephony system — no direct integration is required to start scoring calls and managing quality.

What is the pricing for QUALICORE?

QUALICORE is priced per agent per month in South African Rand (ZAR). Plans start from R 199/agent/month. All plans include a 30-day free trial with no credit card required. Volume discounts and loyalty pricing are applied automatically.

How long does implementation take?

Most clients are fully operational within 24-48 hours. We provision your environment, you configure your scorecards, invite your team, and start scoring. No consultants, no lengthy training sessions, no hidden setup fees.

Can I cancel anytime?

Yes. No lock-in contracts. Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends. We can export your data before closure.

Do you offer volume discounts?

Yes. Volume discounts and loyalty pricing are applied automatically based on your agent count and subscription tenure. Enterprise clients (100+ agents) get custom pricing.

Agent off-PC: how supervisors record on their behalf

Philani Chade Maswanganye · 25 April 2026 · off-pc · supervisor-override · coaching

Agent off-PC — supervisor override

When the agent is on a back-to-back call queue, you don't have to wait.

Supervisor steps:*

Open the session in /dashboard/supervisor/sessions/[id].
Click "Agent Off-PC — Record on Their Behalf" in the action bar.
Capture what the agent said in the conversation (min 20 chars).
Submit. The session moves into agent_responded with a filled_by_supervisor flag.

Agent steps (later):*

The agent receives an email + dashboard notification.
From their session detail page they can amend the response and tick Confirm.
Their confirmation timestamp (agent_confirmed_at) is stored separately from the supervisor's submission, so the audit trail shows both signatures.

This protects everyone: the agent's voice is captured, the supervisor's good-faith record is preserved, and HR sees the complete picture.

See QUALICORE on your team's calls.

Book a 15-min demo